Refund & Money-Back Policy

Customer Satisfaction Guarantee • Principal Saeed ur Rehman

At Pakistan Online Academy, we believe in honest education. If you or your child are not satisfied with our teaching, we have a clear, parent-friendly refund policy:

1. 100% Free Demo Class (Risk-Free)

We provide 1 Free Trial Class for any batch or 1-on-1 private tutor so you can experience our teaching quality before making any payment.

2. 7-Day Money-Back Guarantee for Batches

If you enroll in an academic batch and feel within the first 7 days that the teaching style does not match your child's needs, we will issue a full 100% refund of your monthly fee without any complicated questions.

3. 1-on-1 Private Tutor Replacement

If you hire a private home or online tutor and are unsatisfied with their punctuality or pace, we will replace the teacher immediately at no extra charge or refund the unused classes.

4. How to Request a Refund

Simply send a message with your payment receipt to Principal Saeed ur Rehman's accounts team on WhatsApp at +92 300 1234567. Refunds are returned via JazzCash, EasyPaisa, or direct bank transfer within 24 to 48 hours.